Frequently Asked Questions
Have you seen the villas?
At Italian Villa Vacations we take pride in the fact that we have personally visited all of the villas we represent. We have met the owners, explored the areas and believe that with this knowledge, we can help you choose a villa that will suit your needs and desires.
We don't speak Italian. Will we have problems in Italy?
No. Most Italians speak English, or broken English. Even if they don’t, they are very friendly, helpful people and will be mostly happy to assist you. Body language can sometimes help.
Is it difficult to drive in Europe?
Driving can be a little difficult. First of all, as Australians, we have to take into consideration, driving on the other side of the road. Then we have to consider some roads are tiny, unpaved, and driveways leading to some villas may be winding or hilly. If this is a concern for you, be sure to tell us when selecting your villa. When choosing a rental car, we recommend renting the smallest car possible. We suggest you pick up and return your rental car at the airport. We strongly recommend that if you rent a villa, you should also rent a car.
Do I need an International Drivers’ License?
International Drivers’ Licenses are now required in Italy
What is included in the price of a villa?
Prices vary from villa to villa. Complete information is available on the individual property descriptions on our website. All villas and apartments are cleaned before arrival. Linens are included and are changed weekly unless another arrangement is specified. Heating and air-conditioning are almost always at additional cost. In some cases, there is a final cleaning fee.
Is renting cheaper than a hotel?
In most cases, renting a villa can be cheaper than a hotel. Renting a large villa for a group of people can end up being great value. Once you split the cost it can end up being cheaper then your average 3 or 4 star hotels. Even the small villas we offer can be very cost effective.
How is the security deposit paid? When will it be refunded?
Most villas require a refundable security deposit, and in most cases the owner of the villa will require the security deposit to be paid in cash (euros) when you arrive, in which case the deposit will be refunded at the end of your stay minus any fees to be paid on location, such as heat, telephone, or breakage.
Will my villa have a pool? How about air conditioning?
If your villa has a pool or air conditioning, it will say so on the property description on our website. If there is a pool, there will most likely be a photograph of it as well. If the description does not state that there is a pool or air conditioning, assume there is none.
Can you arrange for additional services?
At most villas, we can arrange for special services such as housekeeping, babysitting, wine tasting, cooking lessons, guided tours, and chef services. If you need a villa with staff or daily housekeeping, please be sure to mention it when you call to book your villa. If you would like to arrange for a chef to prepare dinner one or two nights before your stay, the best time to make arrangements is 2-3 months before your trip.
Can you make arrangements for disabled travelers?
Europe is not as accessible as Australia, but many of our villas have a ground floor bedroom that is suitable for wheelchairs. It is crucial that we be informed of the nature of your situation in advance, so we can help you make the best decision and so that there will be no surprises when you arrive.
How will I find my villa?
Your final package will be sent to you 4 weeks prior to your departure. It will include complete directions for your arrival, including driving directions, a map, and contact information for the owner or key holder of your villa. It will also have contact information to leave with family and friends while you are abroad. Arrivals are typically on Saturday between 4-5 pm. If you find you delayed, call your host to let them know and to arrange a new time. Otherwise you may find you are unable to get into your villa until the following day, in which case you will have to spend the night in a hotel, at your own expense
What time must we leave the villa?
You are expected to leave your villa by 10 am on the morning of departure. If you plan to leave very early in the morning, please notify the owner or key holder on arrival day so that you can arrange to return the keys and take care of any fees to be paid. The villa is to be left tidy. Dishes should be clean and put away, rubbish should be disposed of, and your villa or apartment should look clean.